FAQs

Q?

I heard wireless was NOT reliable. Is this true?

A.

This questions gets asked a lot! The technology we use for delivering high quality services to your household is NOT the same type of wireless you can buy from Best Buy, Staples, Walmart, etc. We use carrier grade wireless technology which is engineered for the maximum amount of up-time and can automatically adapt itself to accommodate for weather or other changing environmental aspects. This is not like a cell phone with spotty coverage, this is not like a cheap wireless router from Best Buy, this is not your dad’s old wireless!

Q?

Do I have to buy any equipment?

A.

To get your services up and running you do NOT have to buy anything from us. You will need a few items: a computer, and if you want to be wireless in your home you need to get a wireless router for your household or buy one from us. Please contact us for recommended routers.

Q?

Do you provide WiFi or HotSpots?

A.

Our technology is different from WiFi or Hotspots that you would connect your devices to at a public location or coffee shop. We use carrier grade wireless technologies to get the services to your household or business. Data-Max does offer Managed Wireless solutions for connecting wireless devices such as phones, tablets, PCs, and more to our carrier grade backhaul. For more information please contact Gold Coast Communications Sales.

Q?

What is WiMax, anyway?

A.

WiMax is a 4G wireless technology! WiMax is a carrier grade technology which is fast, reliable, and always on! WiMax technology provides customers with the best internet service possible!

Q?

If WiMax is wireless, can I use my laptop’s WiFi? Why do I have to have your subscriber unit?

A.

Stated above, WiMax is a carrier grade technology that maintains high speed broadband connections. Because this signal is encrypted for security and offers such high bandwidth abilities, a subscriber unit is needed to decrypt the signal from our towers. If you would like to use your laptop, you can purchase a wireless router from Gold Coast Communications or any local retailer (Gold Coast Communications recommends Netgear, Asus or DLinkwireless equipment)

Q?

Do I need a phone line or cable?

A.

Not at all! WiMax runs on our new-generation subscriber units. No phone or cable TV lines are necessary, our Qualified Technicians will come to your residence or business to install the subscriber unit for you.

Q?

Are there any bandwidth limits for heavy use or online gaming?

A.

We can proudly say no, there are no bandwidth limitations on your WiMax service. You can connect your PCs or game consoles in confidence to our low-latency high speed network. Please note that hosting commercial services such as websites on residential packages is strictly prohibited and against your Terms of Service. Commercial services may only exist on business packages.