FAQs

Q?

I heard wireless was NOT reliable. Is this true?

A.

This question gets asked a lot! The technology we use for delivering high-quality services to your household is NOT the same type of wireless you can buy from Best Buy, Staples, Walmart, etc. We use carrier-grade wireless technology which is engineered for the maximum amount of uptime and can automatically adapt itself to accommodate for weather or other changing environmental aspects.

Q?

Do I have to buy any equipment?

A.

To get your services up and running you do NOT have to buy anything from us. You will need a few items: a computer, and if you want to be wireless in your home you need to get a wireless router for your household or buy one from us. Please contact us for recommended routers.

Q?

What is AirMax, anyway?

A.

AirMax is a carrier-grade technology which is fast, reliable, and always on! WiMax technology provides customers with the best internet service possible!

Q?

Do I need a phone line or cable?

A.

Not at all! AirMax runs on our new-generation subscriber units. No phone or cable TV lines are necessary, our qualified technicians will come to your residence or business to install the subscriber unit for you.

Q?

Are there any data limits for heavy use or online gaming?

A.

We can proudly say that there are no data limitations on your service. You can connect your PCs or game consoles in confidence to our low-latency high-speed network. Please note that hosting commercial services such as websites on residential packages is strictly prohibited and against your Terms of Service. Commercial services may only exist on business packages.